Question 1

How do I download a product I purchased?

Accepted Answer

As soon as your payment is confirmed, the product appears in 'My Account > My Downloads'. You can download the files as many times as you like.

Question 2

Which payment methods are accepted?

Accepted Answer

You can pay using the methods offered during checkout. Available options may include card payments through PAYTR and, when enabled, cryptocurrency payments with BTC or ETH.

Question 3

What do I need to do to become a seller?

Accepted Answer

After registering, purchase a seller membership to create your shop and start listing your products.

Question 4

Can I get a refund?

Accepted Answer

Refunds are not possible for digital products once a download has started. If a product is faulty or misdescribed, contact us within 14 days and we'll review it.

Question 5

I forgot my password, what should I do?

Accepted Answer

Use the 'Forgot Password' option on the sign-in page to receive a reset link at your email address.

Question 6

How much is the seller commission?

Accepted Answer

Commission rates vary by membership plan. Check the membership page for details.

Question 7

How is my identity kept private with blockchain payments?

Accepted Answer

Cryptocurrency transactions take place on a public blockchain network. Nudivena processes information required for payment and security in accordance with its privacy policy and applicable laws; complete anonymity is not guaranteed.

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